Shedding light on Intel Puma 6 Problem
Welcome to this informative page that aims to shed light on the Intel Puma 6 modem chipset defects. In this article, you will find an explanation of the Puma 6 problem, a list of modems to avoid purchasing, and information about the ongoing class action lawsuit. We will delve into the technical aspects, highlight the potential issues, and provide guidance on identifying and avoiding the affected modems.
Intel Puma 6 Defect Explained
The Intel Puma 6 chipset, integrated into various cable modems, exhibits a critical defect leading to frequent high spikes in network latency. These latency spikes significantly impact online activities such as gaming, video streaming, and web browsing. The associated network jitter exacerbates the problem, causing variable latency. Despite some temporary fixes through firmware updates, a permanent solution from Intel remains elusive. Consequently, ARRIS, a prominent cable modem manufacturer, faces legal challenges with a pending lawsuit filed in California.
The Puma 6 Defect Lawsuit
The Schubert Jonckheer & Kolbe law firm has initiated an investigation into the Intel Puma 6 chipset issues and filed a class action lawsuit on behalf of affected modem users. Suppose you possess any of the modems listed below. In that case, you have the opportunity to report your experiences and receive updates regarding potential legal actions against Intel and cable modem brands, particularly ARRIS. For comprehensive details about the lawsuit, please visit the Schubert Jonckheer & Kolbe Puma 6 Chipset Defect page.
Identifying Defective Puma 6 Modems
One of the easiest ways to identify a potentially defective Puma 6 modem is by checking the packaging. If the modem package features an Intel logo, it is advisable to steer clear of it. Additionally, be aware that certain modems, like the NETGEAR CM700 and NETGEAR C6300, may not display the Intel logo on the package’s front. To avoid purchasing a potentially defective modem, refer to the Intel Puma 6 modem list below. I was able to identify that my own modem a Hitron CGN3 was on the list! This prompted me to inquire with my ISP about the modem, and the remedy they can offer.
Intel Puma 6 Modem List
Modems to Avoid To prevent current and future problems associated with Intel Puma chipsets, refrain from purchasing the modems listed below. This comprehensive list includes residential modems, business modems, and non-certified modems. Please note that some internet service providers may not approve the use of these devices in specific regions. It’s essential to highlight that stand-alone routers do not contain Intel Puma chipsets.
Note: stand-alone routers do not contain Intel Puma chipsets.
ARRIS G34
ARRIS G36
ARRIS CM3200
ARRIS DG1642
ARRIS DG1660
ARRIS DG1662
ARRIS DG1670
ARRIS DG2460
ARRIS DG2470
ARRIS DG3260
ARRIS DG3270
ARRIS DG3450
ARRIS MG2402G/CT
ARRIS SBG10
ARRIS SB6190
ARRIS SBG6950AC2
ARRIS SBG7400AC2
ARRIS SBG7580AC
ARRIS SBG7600AC2
ARRIS SBG8300
ARRIS SBV2402
ARRIS SBV3202
ARRIS SVG2482AC
ARRIS T25
ARRIS TG1642
ARRIS TG1652
ARRIS TG1662
ARRIS TG1672
ARRIS TG1682
ARRIS TG2472 (TG2472G)
ARRIS TG2482
ARRIS TG2492
ARRIS TG3442
ARRIS TG3452
ARRIS TG3462
ARRIS TM1602
ARRIS TM3402
ASUS CM-32
Cisco DPC3848
Cisco DPC3848V
Compal Broadband Networks CH7466
FRITZ!Box 6430
FRITZ!Box 6460
FRITZ!Box 6490
FRITZ!Box 6590
Hitron CDA-32372
Hitron CDE-32372
Hitron CDA3
Hitron CDA3-20
Hitron CDA3-35
Hitron CGN3
Hitron CGN3ACR
Hitron CGN3ACSMR
Hitron CGN3AMF
Hitron CGN3AMR
Hitron CGN3M35
Hitron CGNM-2250
Hitron (CGNM) CGNM-2252
Hitron CGNM-3550
Hitron CGNM-3552
Hitron CGNV4
Hitron CGNVM-2559
Hitron CGNVM-3580
Hitron CGNVM-3582
Hitron CGNVM-3589
Hitron CHITA
Hitron CODA
Hitron CODA D3.1
Hitron CODA-S12
Hitron CODA-45
Hitron CODA-4502
Hitron CODA-4580
Hitron CODA-4582
Hitron CODA-4589
Hitron CODA-46
Hitron CODA-4602
Hitron CODA-4680
Hitron CODA-4682
Hitron CODA-4689
Hitron CODA-47
Hitron CODA-4702
Hitron CODA-4780
Hitron CODA-4782
Hitron CODA-4789
Hitron CODA-5512
Hitron CODA-5519
Hitron CODA-5610
Hitron CODA-5712
Hitron CODA-5719
Hitron CODA-5810
Hitron CODA-5814
Hitron E31N2V1
Hitron EN2251
Linksys CG6350
Linksys CG7500
Linksys CM3016
Linksys CM3024
NETGEAR C6300-100NAS
NETGEAR C6300v2
NETGEAR C6300BD
NETGEAR CBK40
NETGEAR CBR40
NETGEAR CBR750
NETGEAR CBK752
NETGEAR CG4500
NETGEAR CG4500TM
NETGEAR CM700
Samsung Home Media Server
SMC D3G2408
Sercomm DM1000
Sercomm ES2251
Technicolor TC4350
Virgin Media Super Hub 3 (ARRIS TG2492LG-VM or ARRIS TG2492S/CE or VMDG505 or Compal Broadband Networks CH7465)
Virgin Media Super Hub 4 (ARRIS TG3492LG-VMB)
XFINITY XB3 (ARRIS TG1682G, Cisco DPC3939, Cisco DPC3941B, Cisco DPC3941T)
XFINITY XB6-A (ARRIS TG3482G)
XFINITY XB7 (ARRIS TG4482 or CommScope TG4482)
Note: the XFINITY XB6-T (Technicolor CGM4140COM) uses a Broadcom chipset, it is safe
Note: the XFINITY XB7 (Technicolor CGM4331COM) uses a Broadcom chipset, it is safe
Reliable Alternatives
Broadcom Chipsets While Intel Puma chipsets pose issues, modems utilizing Broadcom chipsets (manufactured by Broadcom Inc.) exhibit no connection problems. It is recommended to opt for modems such as the Motorola MB7621 or NETGEAR CM600, as they utilize Broadcom chipsets and provide a reliable internet experience.
Conclusion
Understanding the defects of the Intel Puma 6 modem chipset is crucial for consumers seeking a stable and uninterrupted internet connection. By avoiding the listed modems, monitoring the ongoing lawsuit, and opting for reliable alternatives, users can ensure a smoother online experience. Stay informed, make informed choices, and safeguard your internet connectivity.
