Shedding light on Intel Puma 6 Problem
Welcome to this informative page that aims to shed light on the Intel Puma 6 modem chipset defects. In this article, you will find an explanation of the Puma 6 problem, a list of modems to avoid purchasing, and information about the ongoing class action lawsuit. We will delve into the technical aspects, highlight the potential issues, and provide guidance on identifying and avoiding the affected modems.
Intel Puma 6 Defect Explained
The Intel Puma 6 chipset, integrated into various cable modems, exhibits a critical defect leading to frequent high spikes in network latency. These latency spikes significantly impact online activities such as gaming, video streaming, and web browsing. The associated network jitter exacerbates the problem, causing variable latency. Despite some temporary fixes through firmware updates, a permanent solution from Intel remains elusive. Consequently, ARRIS, a prominent cable modem manufacturer, faces legal challenges with a pending lawsuit filed in California.
The Puma 6 Defect Lawsuit
The Schubert Jonckheer & Kolbe law firm has initiated an investigation into the Intel Puma 6 chipset issues and filed a class action lawsuit on behalf of affected modem users. Suppose you possess any of the modems listed below. In that case, you have the opportunity to report your experiences and receive updates regarding potential legal actions against Intel and cable modem brands, particularly ARRIS. For comprehensive details about the lawsuit, please visit the Schubert Jonckheer & Kolbe Puma 6 Chipset Defect page.
Identifying Defective Puma 6 Modems
One of the easiest ways to identify a potentially defective Puma 6 modem is by checking the packaging. If the modem package features an Intel logo, it is advisable to steer clear of it. Additionally, be aware that certain modems, like the NETGEAR CM700 and NETGEAR C6300, may not display the Intel logo on the package's front. To avoid purchasing a potentially defective modem, refer to the Intel Puma 6 modem list below. I was able to identify that my own modem a Hitron CGN3 was on the list! This prompted me to inquire with my ISP about the modem, and the remedy they can offer.
Intel Puma 6 Modem List
Modems to Avoid To prevent current and future problems associated with Intel Puma chipsets, refrain from purchasing the modems listed below. This comprehensive list includes residential modems, business modems, and non-certified modems. Please note that some internet service providers may not approve the use of these devices in specific regions. It's essential to highlight that stand-alone routers do not contain Intel Puma chipsets.
Note: stand-alone routers do not contain Intel Puma chipsets.
ARRIS TG2472 (TG2472G)
Compal Broadband Networks CH7466
Hitron (CGNM) CGNM-2252
Hitron CODA D3.1
Samsung Home Media Server
Virgin Media Super Hub 3 (ARRIS TG2492LG-VM or ARRIS TG2492S/CE or VMDG505 or Compal Broadband Networks CH7465)
Virgin Media Super Hub 4 (ARRIS TG3492LG-VMB)
XFINITY XB3 (ARRIS TG1682G, Cisco DPC3939, Cisco DPC3941B, Cisco DPC3941T)
XFINITY XB6-A (ARRIS TG3482G)
XFINITY XB7 (ARRIS TG4482 or CommScope TG4482)
Note: the XFINITY XB6-T (Technicolor CGM4140COM) uses a Broadcom chipset, it is safe
Note: the XFINITY XB7 (Technicolor CGM4331COM) uses a Broadcom chipset, it is safe
Broadcom Chipsets While Intel Puma chipsets pose issues, modems utilizing Broadcom chipsets (manufactured by Broadcom Inc.) exhibit no connection problems. It is recommended to opt for modems such as the Motorola MB7621 or NETGEAR CM600, as they utilize Broadcom chipsets and provide a reliable internet experience.
Understanding the defects of the Intel Puma 6 modem chipset is crucial for consumers seeking a stable and uninterrupted internet connection. By avoiding the listed modems, monitoring the ongoing lawsuit, and opting for reliable alternatives, users can ensure a smoother online experience. Stay informed, make informed choices, and safeguard your internet connectivity.